Terms of Service


Use of Sendify is subject to the terms and conditions outlined below. Please read these Terms of Service (the “Terms”) carefully before using the services provided through the website sendify.se, operated by Express Delivery Sweden AB, parallel business name Sendify (“we”, “us” or “our”), a company incorporated under the laws of Sweden. Your access to and use of our service(s) (the “Services”) is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use our Services.

By accessing or using the Services you agree to be bound by these Terms. The Terms set forth are legally binding for your use of our website. If you disagree with any part of the Terms, you may not access sendify.se or any of the Services. Questions related to these Terms shall be directed to legal@sendify.se.



“User”“you” or “your”means, in these Terms you or any other party using the Services.

“Services” means, in these Terms, the services provided via the website sendify.se.

“Content” means, in these Terms, the information that is uploaded, published or in any other way made available by you on the website

“Carrier” means, in these Terms, the party performing the carriage of goods.

“Sendify Business”, means, in these Terms, the Services for Customers with a frequent need of transportation services. Additional provisions apply for Sendify Business.

“Customer”, means, in these Terms, the party entering into a transport agreement for the carriage of goods with Sendify

“Carriage”, means, in these Terms, the carriage performed by the Carrier



The Services provided by us enables users to search for, compare and book carriage of goods. Based on individual requirements a comparison between available Carriers and modes of transport is made and presented. We are not the Carrier. The relationship between you and us regarding the Carriage is governed by the same terms and to the same extent as set forth in the transport agreement between the chosen Carrier and us.

The Services provided is intended both for personal and commercial use. The Service provided for frequent Customers, is referred to as “Sendify Business”. At the end of these Terms special provisions regarding the different types of usage are stipulated. Please read the Terms applicable for your purpose carefully.

Your access to and use of the Services may be interrupted as a result of malfunction, maintenance or updates of the Services. We undertake to do our utmost to ensure the functions of the Services are upheld and recovered in case of breakdown, but we assume no liability therefore.


We may at any time and for any reason change or modify the Terms. Such change or modification shall be effective upon posting on our website. When using the Services after the new conditions have effectively been posted you agree to be bound by the new Terms. Accordingly, it is your responsibility to regularly review the Terms. All changes and modifications introduced to the Services will be subject to what is stipulated in these Terms.


We reserve the right to at any time terminate, suspend, remove, change or modify the scope of the Services, including but not limited to, features and functionality. We will take reasonable efforts to keep the Services operational and fully functioning during changes described above.


You may use the Services for lawful purposes only. You agree that when using the Services you will not post, transmit or distribute any illegal material. You further agree that you will not contribute to destructive activities such as dissemination of viruses, spam or any other activity that might harm the Services or other users.

If you are found to violate these Terms or any other provisions set up by us, we reserve the right to terminate or suspend your account.


The Services and its original content, features, functionality, and design elements are and will remain our and our licensors’ exclusive property. Our intellectual property may not be used in connection with any product or service without our prior written consent.


You acknowledge and accept that we are entitled to transfer the entitlement of payment, including payment related claims, to a third party.


We are not responsible for the Carriage performed by the Carrier to a wider extent than what follows from the terms in the transport agreement between the Carrier and us. We recommend that you read the terms in the transport agreement carefully prior to each Carriage order. We are not liable for any deficiencies caused during the performance of to the Carriage, including but not limited to, timeliness, deletion, service delivery problem or damage to the cargo to a wider extent than what follows from the transport agreement.

The Services is provided “as is” without warranties of any kind, whether expressed or implied. We do not warrant that the Services will meet your requirements or expectations of it or that the use of the Services will be uninterrupted or free from errors. We assume no responsibility for any failure to search or store any information, users communication or personal settings. We assume no responsibility for the content, privacy policies or practices provided by any third party or by any third party web sites that may be reached from the Services. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content or service available on or through any such web sites or services.

We are in no event liable for any damages, direct and indirect, under contract, tort, strict liability or other legal theory, with respect to the Services provided.


We are not liable for any confidential information shared through the Services, provided that we have not been acting with gross negligence or intent.


These Terms are considered to be in effect from the day you accept it, i.e. when you first access or use the Services. Upon termination your right to use the Services will immediately cease.


If any provision of these Terms is held to be invalid or unenforceable, such provision shall be limited, modified or severed to the minimum extent necessary to eliminate its invalidation or unenforceability so that these Terms otherwise remain in full force, effect and enforceable.


These Terms shall be construed in accordance with and governed by the laws of Sweden.


Any dispute, controversy or claim arising out of or in connection with these Terms, or the breach, termination or invalidity thereof, shall be settled under the exclusive jurisdiction of The District Court of Gothenburg, Sweden as the first instance.



If you use the Services for personal purposes you have a right of withdrawal, given that a message informing us about the withdrawal has been sent to us within fourteen (14) days from your Carriage order. You do not have to give any reason for the withdrawal. If you wish to use their right of withdrawal a standard form for the submission is to be found on the link below, which shall be emailed to support@sendify.se:
Withdrawal Standard Form

When the transport has commenced the Customer may no longer cancel the carriage. The carriage is deemed commenced when expenses related to the Carriage has emerged for the Carrier. When such costs emerge will vary, for express deliveries on a short notice such costs might emerge already upon your booking of the Carriage.



You shall provide the current true and complete information requested upon registration. You are responsible for keeping such information updated and correct.

You agree that you will be entirely responsible for any and all access to your user account and that you acknowledge that you are liable for all actions and activities conducted under it. We take no responsibility for the validity of the information uploaded or otherwise made available under your user account. You agree to undertake full liability for claims arising out of the information provided and actions taken under your account.

We reserve the right to suspend or terminate your user account if activities that constitute or may constitute a violation of these Terms or of any applicable national or international laws, rules or regulations occur.


You are solely responsible for all Content you post or otherwise submit during your use of the Services.

By way of an example, and not as a limitation, you agree to the following:

  1. You shall not defame, abuse, harass, threaten or otherwise violate the legal rights of others or of any third party, including Sendify.
  2. You shall not in any manner publish, post or- in any other way express- any topic, material or information that is inappropriate, defamatory, infringing, obscene, pornographic, racist, terrorist, politically slanted, indecent or unlawful.
  3. You shall not take ay action that interfere or attempt to interfere with the proper working of the Services or any activities conducted on the Services.